Privacy Policy

   Our contact details

   Name: Lisa Coaten T/A Coaten SEND Services

   Address: The Circle, 33 Rockingham Lane, Sheffield, S1 4FW

   Phone Number: 07494213819


   The type of information we have

   We currently collect and process the following information:

  • your name and the child/young person’s name;

  • your/the child/ young person’s home and email addresses;

  • your telephone number;

  • the child or young person’s date of birth;

  • information relating to the child/young person’s disabilities and/or special educational needs;

  • information about the child/young person’s education;

  • copy of personal identification such as a passport or driving licence; and

  • any additional information provided by you when you fill in an appointment information form for one of our services or when being advised by Coaten SEND Services.

   How we get the information and why we have it

   The personal information we process is provided to us directly by you for one of the following reasons:

  • In order to provide accurate advice and support;

  • In order to ensure we provide appropriate services that will meet your needs

   Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

   (a) Your consent. You are able to remove your consent at any time. You can do this by contacting Coaten SEND Services on 07494213819 or

   (b) We have a contractual obligation.

   (c) We have a legitimate interest.

   What we do with the information we have

   We use the information that you have given us in order to ensure that we provide you with the appropriate services, and provide accurate advice. 

   We will share this information in the following ways:

  • To communicate with other parties involved in your case, such as a local authority or other professionals, only if you give us permission to do so;

  • To comply with our legal obligations, including safeguarding requirements and tax records;

  • For marketing purposes (including social media and any marketing materials), using only anonymous information and no identifying details

   How we store your information

   Your information is securely stored electronically, as well as at our premises:
   The Circle, 33 Rockingham Lane, Sheffield, S1 4FW

   We keep all information and data provided to us for a period of 7 years. We will then dispose your information by permanently deleting any files from 
   our computer system and shredding any paper documents.

   Your data protection rights

   Under data protection law, you have rights including:

   Your right of access – You and/or your child have the right to ask us for copies of your personal information.

   Your right to rectification - You and/or your child have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us
   to complete information you think is incomplete.

   Your right to erasure - You and/or your child have the right to ask us to erase your personal information in certain circumstances.

   Your right to restriction of processing – You and/or your child have the right to ask us to restrict the processing of your information in certain

   Your right to object to processing - You and/or your child have the the right to object to the processing of your personal data in certain circumstances.

   Your right to data portability - You and/or your child have the right to ask that we transfer the information you gave us to another organisation, or to you,
   in certain circumstances.

   You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

   Please contact us at the following if you wish to make a request:

   Coaten SEND Services, The Circle, 33 Rockingham Lane, Sheffield, S1 4FW.


   Telephone: 07494213819

   Payment details

   Payments can be taken by debit or credit card using a payment system operated by Square. Coaten SEND Services will not store any of your card   


   Use of our website 

   Coaten SEND Services' website is operated by Wix. Wix may use cookies. By using this website, you are doing so under any terms and conditions set out
   by Wix. 

   How to complain

   If you wish to make a complaint regarding how Coaten SEND Services uses your data, you can do so at any time by contacting us:

   Coaten SEND Services, The Circle, 33 Rockingham Lane, Sheffield, S1 4FW.


   Telephone: 07494213819

   You can also complain to the ICO if you are unhappy with how we have used your data.

   The ICO’s address:           

   Information Commissioner’s Office

   Wycliffe House

   Water Lane



   SK9 5AF

   Helpline number: 0303 123 1113

   We are committed to reviewing our policy and good practice annually. 


   This policy was last reviewed on: 05/02/2019

Safeguarding Policy

   The purpose and scope of this policy statement

   Coaten SEND Services works with children and families as part of its activities. These include providing legal advice, support and services regarding   
   children and young people’s special educational needs and/or disabilities.  


   The purpose of this policy statement is:

   • to protect children and young people who use services of Coaten SEND Services. This includes the children of adults who use our services 
   • to provide parents, staff and volunteers with the overarching principles that guide our approach to child protection.


   This policy statement applies to anyone working on behalf of Coaten SEND Services, including paid staff, students and volunteers.


   Legal framework

   This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect children in England. A summary of the key   
   legislation and guidance is available from  


   We believe that:

   • children and young people should never experience abuse of any kind
   • we have a responsibility to promote the welfare of all children and young people, to keep them safe and to practise in a way that protects them.

   We recognise that:

   • the welfare of the child is paramount
   • all children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have a right to equal protection from   
   all types of harm or abuse
   • some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other
   • working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare.    


   We will seek to keep children and young people safe by:

   • valuing, listening to and respecting them
   • developing child protection and safeguarding policies and procedures which reflect best practice 
   • using our safeguarding procedures to share concerns and relevant information with agencies who need to know, and involving children, young people,
   parents, families and carers appropriately
   • creating and maintaining an anti-bullying environment
   • sharing information about child protection and safeguarding best practice with children, their families, staff and volunteers via leaflets, posters, group
   work and one-to-one discussions as appropriate
   • recruiting staff and volunteers safely, ensuring all necessary checks are made 
   • providing effective management for staff and volunteers through supervision, support,  training and quality assurance measures
   • using our procedures to manage any allegations against staff and volunteers appropriately
   • ensuring that we have effective complaints measures in place
   • ensuring that we provide a safe physical environment for our children, young people, staff and volunteers, by applying health and safety measures in
   accordance with the law and regulatory guidance
   • recording and storing information professionally and securely.


   How we respond to concerns:

   • speak to parents/carers where appropriate  
   • speak to professionals working with the child or young person as appropriate
   • make contact with the NSPCC for advice
   • contact relevant local authority to discuss concerns


   Related policies and procedures

   This policy statement should be read alongside our organisational policies and procedures, including:
   • Privacy Policy


   Contact details

   Name: Lisa Coaten
   Phone: 07494213819


   We are committed to reviewing our policy and good practice annually. 


   This policy was last reviewed on: 05/02/2019